Tim Rodgers
Expertise
You've had some success, but it's time for some help. Your business must deliver more consistently with lower operating expenses. You need an seasoned operations manager with broad international experience, someone who can quickly assess the situation, work independently, and achieve immediate results.
Product Development
Coming up with the idea for a new product or service is the start. However, you're not going to realize revenue until that idea has been fully developed and available to the general market.
Will it be ready on-time and on-budget to meet your commitments? Does the actual performance meet the target requirements? Can partners and suppliers meet the production demand? Will this be profitable? You need a disciplined and predictable product development process that can confidently deliver results.
Quality Engineering
Your customer expects quality, and you should too. Your team is spending time and money to address post-sales issues found by customers that threaten future revenue and profit.
That doesn't include the internal cost-of-quality. You probably don't even know how much you're paying in operating expense and productive capacity because of rework. You need to understand and eliminate the sources of variability and waste that are costing you money.
Supplier Management
You can't do it all yourself, so you rely on suppliers and service providers to provide the needed capabilities and technology to meet the market demand.
But, are they really partners? They may be giving you a good price, but do they understand your priorities? Will they keep up with your growing business, and can they provide the quality and lead time you require? You need a supplier management program consistent with your competitive strategy.
Change Management
The old ways just don't work any more and it's time for a change. You know it, but is your team and aligned and ready? What are the implications to your business systems and external partners?
Change takes time, but how long will it take to see the results you're expecting as a result of this change? How can you make the transition smoothly at a minimum of cost? You need leadership that can identify the barriers to change, manage the details, and avoid the negative impacts.
Business Processes
The business is growing and things are getting complicated. Everyone is doing their best, but there's misunderstanding, confusion, delays, and duplication of effort.
A business process is not a bad thing, but a badly designed process certainly can be. You want consistent outcomes, and you don't want the team to lose its flexibility to do the right thing. You need a process management system that provides results without frustration (and meets ISO9001 requirements).
Multi-Site Teams
Your organization has a supply chain and operations located around the globe. This allows you to be close to your markets and capitalize on low-cost suppliers.
E-mail and web conferences have reduced the need for travel, but are you getting all the benefits of a multi-site team? Are you losing money to miscommunication and poor quality? You need help managing an international team to minimize the cost while maximizing the value.