Some costs are easy to see: the invoices for parts and services, the salaries paid to employees and contractors. Many other costs are hidden or implicitly accepted as the cost of "doing business." Those hidden costs are bigger than you think. It's time to take a closer look.
Quality isn't a luxury, something that's nice to have but easily traded. Failure to meet customer expectations will cost you their loyalty and future business. When they're found and fixed internally, these non-value-added activities consume valuable resources.
News and Updates
January 31, 2014
Blog post: Statistics and the Translation Problem
Folks who are trained in statistical analysis methods can become frustrated when working with untrained folks, and the feeling is often mutual. Business leaders are looking for clear guidance, and all the talk about probabilities, confidence intervals and "the results fail to reject the null hypothesis" doesn't sound very helpful.
January 28, 2014
Blog post: Patience and Process Improvement
It used to be easier when I was working in the factory. If we wanted to make a change to a production process we could usually determine fairly quickly whether the change led to a real improvement in performance.
Faster Time to Market
Being the first to market is great, but it's also important to deliver something that's worth your time and trouble. You don't want to waste your time fixing things that weren't done right the first time, or struggle to meet the demands of a growing market.